A Task-based Messaging Approach To Facilitate Staff Work
نویسندگان
چکیده
A central part of the work in Incident Commands (ICs) deals with handling messages that contain relevant information. Classification schemes for messages can be exploited by command staff and assisting tools to support this work, given that a common understanding of the scheme is shared among participants. We present user studies on two such classifications, which imply some disagreement among participants. Interpretations of the studies and a revised scheme are presented. All users in our studies are highly trained experts and represent the state of the art in german IC work.
منابع مشابه
Internet - Draft Common Profile for Instant Messaging ( CPIM
Internet-Drafts are working documents of the Internet Engineering Task Force (IETF), its areas, and its working groups. Note that other groups may also distribute working documents as Internet-Drafts. Internet-Drafts are draft documents valid for a maximum of six months and may be updated, replaced, or obsoleted by other documents at any time. It is inappropriate to use Internet-Drafts as refer...
متن کاملCycle Time Optimization of Processes Using an Entropy-Based Learning for Task Allocation
Cycle time optimization could be one of the great challenges in business process management. Although there is much research on this subject, task similarities have been paid little attention. In this paper, a new approach is proposed to optimize cycle time by minimizing entropy of work lists in resource allocation while keeping workloads balanced. The idea of the entropy of work lists comes fr...
متن کاملMeasuring user's emotional experience in two tools using an integrated method based on task analysis
Background and Objectives: Human factors are critical in the research and development of various products, but the wideness and unclarity of different aspects of these factors make it difficult to extract the demands of users. Studying emotional aspects of users' behavior with respect to products, as well as interviewing them, is considered an efficient tool for extracting design demands. Me...
متن کاملA Novel Fault Detection and Classification Approach in Transmission Lines Based on Statistical Patterns
Symmetrical nature of mean of electrical signals during normal operating conditions is used in the fault detection task for dependable, robust, and simple fault detector implementation is presented in this work. Every fourth cycle of the instantaneous current signal, the mean is computed and carried into the next cycle to discover nonlinearities in the signal. A fault detection task is complete...
متن کاملBridging the ‘Two Cultures’ of Research and Service: Can Complexity Theory Help?; Comment on “Experience of Health Leadership in Partnering With University-Based Researchers in Canada – A Call to ‘Re-imagine’ Research”
This commentary addresses Bowen et al’s empirical study of perspectives of Canadian healthcare staff towards research and their call for multi-faceted action to improve misalignments in the system. This commentary argues that tensions and misalignments between research and service are inherent and can never be eradicated. Building on previous work by Lanham et al, I pro...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
عنوان ژورنال:
دوره شماره
صفحات -
تاریخ انتشار 2010